What is your guarantee?

Satisfaction Guaranteed.

You deserve worry-free shopping. If you're not 100% satisfied with your purchase just return it within 60 days. We'll refund your merchandise amount (excluding shipping and processing charges), credit your account or issue a replacement. It's that simple.*

*We cannot guarantee or supply replacement parts for Ginny's items that were purchased second hand or passed from person to person to person. Similarly, we must be able to link it to the original purchase through a name or order number. We love taking care of our customers. Please help us to keep the tradition of SATISFACTION GUARANTEED alive and well.

Please send returns to:
Attn: Customer Returns
2000 Harrison Dr. Suite 100
Clinton, IA 52732-6676

When returning an item, use the original packaging and pack it securely. Please adequately insure your item in case you need to make a claim with the carrier you choose for returning your item. Include your order number and reason for return. We recommend keeping the receipt for 4 weeks. It may take up to two billing cycles to see the credit for returned items on your paper billing statement. You may also verify your returned item by checking your account status online. You will see a credit for the item in 2-4 weeks after your return has been processed.

Before returning or gifting any electronic device, it is recommended to perform a factory reset so all personal information and data is removed. Please refer to the product manual or manufacturer website for instructions.

Do you have a damaged item?

For return instructions, either Email Us or call 866-239-1987 from 8:00 a.m. to midnight (Central time), Monday through Friday.